Frequently Asked Questions
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Shipping & Returns
15 articles in this Topic
- What does your Money-back Guarantee mean?
- How do I get a refund?
- Can I exchange instead of refunding?
- Do you reimburse return shipping fees?
- I bought my RADIUS product at a retail store. Can I still get a refund?
- Are international orders eligible for refunds and exchanges?
- When are orders processed and shipped?
See all articles in Shipping & Returns →
Floss
9 articles in this Topic
- What's in RADIUS Floss?
- What are RADIUS Floss Picks made of?
- I have tight teeth, which floss should I use?
- What is RADIUS Sponge Floss and why should I use it?
- Why does my Silk Floss suddenly feel different?
- Do you make a floss that is vegan and biodegradable?
- Does your floss have an expiration date?
Toothpaste
8 articles in this Topic
- What is (and isn't) in RADIUS Toothpaste?
- Are RADIUS toothpastes safe for people with allergies?
- Why does my RADIUS toothpaste look or feel different?
- Does RADIUS toothpaste foam?
- Can adults use RADIUS kid's toothpaste?
- Is it safe if my child swallows some toothpaste?
- Are Erythritol and Xylitol safe in toothpaste and floss?
See all articles in Toothpaste →
Pet Dental Care
5 articles in this Topic
- Why is dental care important for my dog?
- What dental problems should I watch for in my pet?
- How can I keep my pet’s teeth healthy at home?
- Is your pet toothbrush safe for elderly dogs?
- Are there different Organic Canine Dental Kits for specific ages?
Travel Cases & Accessories
6 articles in this Topic
- Which travel case will fit my RADIUS toothbrush?
- What are the dimensions of the travel cases?
- Are your travel cases biodegradable and recyclable?
- Are your travel cases boxed?
- How do I get the DOC to stick properly?
- Can I put the DOC in the dishwasher?
Other Questions
14 articles in this Topic
- Are all of your products biodegradable?
- Are all of your products manufactured in the U.S.?
- Are Radius toothbrushes covered by Medicare?
- California Proposition 65
- Can you send me samples and coupons?
- Do you offer a "send back" recycling program?
- Do you test on animals?
See all articles in Other Questions →
Toothbrushes & Replacement Heads
7 articles in this Topic
- How do I remove and replace my RADIUS replacement head?
- The Big Brush™/Flex™ Brush is too big for my mouth. Is the Source™ Toothbrush smaller?
- The bristles on my brush are falling out. What should I do?
- What are the staples in RADIUS toothbrushes made of?
- What is the difference between the Pure Brush & the Totz® Brush?
- Which RADIUS toothbrushes have replacement heads?
- Why are RADIUS bristles end-rounded?
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